Marathon Kids

For coaches and helpers who scan participant ID cards

Prepare your device before a session and confirm its scans have uploaded when you finish.

Keep your device software and the Scanner App up to date. See <a href="https://help.marathonkids.org/en/articles/7250901-updating-the-scanner-app-and-your-device">update instructions</a>.

Charge your device and prepare participant ID cards.

Check that you have chosen the correct club, track, or activity.

Connect any helper devices before scanning begins. See <a href="https://help.marathonkids.org/en/articles/15003695-how-to-add-another-device-to-a-scanning-session">how to add another device</a>.

- Keep your device software and the Scanner App up to date. See <a href="https://help.marathonkids.org/en/articles/7250901-updating-the-scanner-app-and-your-device">update instructions</a>.
- Charge your device and prepare participant ID cards.
- Check that you have chosen the correct club, track, or activity.
- Connect any helper devices before scanning begins. See <a href="https://help.marathonkids.org/en/articles/15003695-how-to-add-another-device-to-a-scanning-session">how to add another device</a>.

When your group finishes, select Stop.

Wait for the Sync Complete! confirmation.

Check that every helper device has also finished and synced its own scans.

1. When your group finishes, select Stop.
2. Select Finish And Sync.
3. Wait for the Sync Complete! confirmation.
4. Check that every helper device has also finished and synced its own scans.

Complete the finish-and-sync steps before leaving the live scanning screen. Do not assume that closing the app uploads your session.

Upload pending sessions when you reconnect

Connect the device that recorded the scans to Wi-Fi or cellular data.

Find a session marked Pending and select Resubmit.

Confirm that it changes to Uploaded.

1. Connect the device that recorded the scans to Wi-Fi or cellular data.
2. Open See Log History.
3. Find a session marked Pending and select Resubmit.
4. Confirm that it changes to Uploaded.

Use the same device and, if you scanned while signed in, the same account. Keep the Scanner App installed while scans are pending.

<a href="https://help.marathonkids.org/en/articles/14660050-how-to-resubmit-failed-scans">How to resubmit failed scans</a>

<a href="https://help.marathonkids.org/en/articles/6408332-how-to-scan-id-cards-qr-codes">How to scan ID cards</a>

- <a href="https://help.marathonkids.org/en/articles/14660050-how-to-resubmit-failed-scans">How to resubmit failed scans</a>
- <a href="https://help.marathonkids.org/en/articles/6408332-how-to-scan-id-cards-qr-codes">How to scan ID cards</a>

Yes. Use Wi-Fi or cellular data to upload pending sessions.

Should I uninstall the app to fix a pending upload?

No. Uninstalling can remove scans stored on the device. Keep the app installed and follow the resubmission steps.

Prepare your device, finish each session, and confirm every device has uploaded its scans.

Best practices for scanning with the Scanner App

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Best practices for scanning with the Scanner App

Overview

Before scanning

Finish every scanning session

Upload pending sessions when you reconnect

Related help

Frequently asked questions