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How to resubmit failed scans

Learn how to resubmit failed scans in the log history for sessions you started and sessions you joined.

Written by Jasmine Adgerson

Overview

If you see the No internet connection message after ending a session, your scans are still saved on your device and will need to be resubmitted once you have WiFi or cellular data again.

Scanner App pop-up that says “No internet connection,” with a question mark icon and a message instructing the user to turn on Wi-Fi or mobile data or sync later from the History Log screen.

Important: Log history is tied to both the user and the device.

To resubmit a failed session, you need to:

  • Use the same device (phone, tablet, or Chromebook) that was used to scan it

  • Be logged into the same account used during scanning

Important: Do not delete or uninstall the scanner app while you have a session that needs to be resubmitted. Sessions saved on the device may be lost if the app is removed.

Resubmit failed scans for a session you started

Use these steps if you logged into the scanner app, selected your club, and started the live session by selecting RUN!

  1. Open the scanner app.

  2. Select See Log History on the Tracks & Activities Screen.

    1. This is the screen that shows the lap spaces you set up for scanning.

      Scanner app Tracks & Activities screen showing tracks and activity cards with “RUN!” buttons, with the “See Log History” link highlighted at the bottom with a red arrow.

  3. Look for a session with a status of Failed.

  4. Tap Resubmit on that session.

    Scanner app “Log History” screen showing a list of past sessions with scan counts and timestamps; the top session shows “fail upload” with a “resubmit” link, and other sessions show “uploaded on” dates and times.

    Note callout explaining that if a session shows “failed” but there is no “resubmit” button, the device is likely offline; connect to WiFi or cellular data with a strong signal and the resubmit button should appear.

  5. Wait for the Sync Complete message to appear.

    Scanner App confirmation pop-up that says “Sync Completed” with a green checkmark, indicating the session uploaded successfully.

Resubmit failed scans for a session you joined

Use these steps if you joined a live session.

If you joined without logging in

Use these steps if you joined a live session from the login screen without signing in.

  1. Confirm your device is connected to WiFi or cellular data.

  2. Open the scanner app.

  3. On the login page, tap See Log History.

    Scanner app login screen showing the “See Log History” link highlighted with a red arrow.

  4. On the Log History screen, find the session with a status of fail upload.

    Scanner app “Log History” screen showing a list of past sessions with scan counts and timestamps; the top session shows “fail upload” with a “resubmit” link, and other sessions show “uploaded on” dates and times.

  5. Tap Resubmit on that session.

    Note callout explaining that if a session shows “failed” but there is no “resubmit” button, the device is likely offline; connect to WiFi or cellular data with a strong signal and the resubmit button should appear.

  6. Wait for the Sync Complete message.

    Scanner App confirmation pop-up that says “Sync Completed” with a green checkmark, indicating the session uploaded successfully.

If you joined while logged in

Use these steps if you were signed in to your account and joined a live session.

  1. Confirm your device is connected to WiFi or cellular data.

  2. Open the scanner app and login.

  3. Navigate to the run club page and select your run club.

  4. Select See Log History.

  5. On the Log History screen, find the session with a status of fail upload.

  6. Tap Resubmit on that session.

    Scanner app “Log History” screen showing a list of past sessions with scan counts and timestamps; the top session shows “fail upload” with a “resubmit” link, and other sessions show “uploaded on” dates and times.

    Note callout explaining that if a session shows “failed” but there is no “resubmit” button, the device is likely offline; connect to WiFi or cellular data with a strong signal and the resubmit button should appear.

  7. Wait for the Sync Complete message.

    Scanner App confirmation pop-up that says “Sync Completed” with a green checkmark, indicating the session uploaded successfully.

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