Marathon Kids

For coaches and helpers with scans waiting to upload

If a session cannot sync, reconnect the device and resubmit it from Log History. The status labels are Pending for scans waiting to upload and Uploaded for a successful upload.

Use the same device that recorded the scans. If you were signed in while scanning, use the same account. Do not uninstall the Scanner App while scans are waiting to upload, because removing the app can erase sessions stored on the device.

You started the session: sign in, select your club, and open See Log History from the track and activity screen.

You joined without signing in: open See Log History on the login screen of the device you used.

You joined while signed in: sign in to the same account, select the club, and open See Log History.

- You started the session: sign in, select your club, and open See Log History from the track and activity screen.
- You joined without signing in: open See Log History on the login screen of the device you used.
- You joined while signed in: sign in to the same account, select the club, and open See Log History.

Connect the device to Wi-Fi or cellular data.

Open the appropriate See Log History link using the guidance above.

Find the session marked Pending. Check its date, time, track or activity, and scan count to identify the correct session.

Confirm that the session status changes to Uploaded. Open the session details if you need to review the result.

1. Connect the device to Wi-Fi or cellular data.
2. Open the appropriate See Log History link using the guidance above.
3. Find the session marked Pending. Check its date, time, track or activity, and scan count to identify the correct session.
4. Select Resubmit.
5. Confirm that the session status changes to Uploaded. Open the session details if you need to review the result.

Check the connection on that device. If the session or Resubmit option is missing, confirm that you are using the same device and the same sign-in state or account used while scanning. Keep the app installed and contact Marathon Kids support if the issue continues.

<a href="https://help.marathonkids.org/en/articles/6408332-how-to-scan-id-cards-qr-codes">Scan ID cards</a>

<a href="https://help.marathonkids.org/en/articles/15003695-how-to-add-another-device-to-a-scanning-session">Add another scanning device</a>

<a href="https://help.marathonkids.org/en/articles/7250901-updating-the-scanner-app-and-your-device">Update the Scanner App and your device</a>

- <a href="https://help.marathonkids.org/en/articles/6408332-how-to-scan-id-cards-qr-codes">Scan ID cards</a>
- <a href="https://help.marathonkids.org/en/articles/15003695-how-to-add-another-device-to-a-scanning-session">Add another scanning device</a>
- <a href="https://help.marathonkids.org/en/articles/7250901-updating-the-scanner-app-and-your-device">Update the Scanner App and your device</a>

Can I resubmit a helper’s scans from my own device?

Use the device that recorded the scans. Each scanning device stores its own sessions and must upload them.

Does Pending mean the scans are lost?

No. It means the session has not uploaded. Keep the app installed, reconnect the device, and resubmit the session.

Find pending sessions on the device that recorded them and resubmit scans when you reconnect.

How to resubmit failed scans

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How to resubmit failed scans

Overview

Find the correct log history

Resubmit the session

If you still cannot upload

Related help

Frequently asked questions