Overview
Use the Join Live Session feature when you want volunteers or additional phones/tablets to help you scan QR codes during the same live session.
This article includes steps for two roles:
For coaches (host device): Start the session and display the QR code other devices will scan.
For volunteers/additional devices (joining device): Join the coach’s session and begin scanning.
Important: Devices need WiFi or cellular data to join the live session. After a device has joined, it does not need WiFi to continue scanning.
For coaches: start the session and display the join QR code
Open the scanner app and log in.
Select your club and select RUN!
Select the track or activity you will scan today and tap RUN! to start the session.
Tap Start Live Scanning.
Tap the Join QR button to display the QR code on your screen.
Show the QR code on your screen so additional devices can scan it and join the session.
For volunteers or additional devices: join the coach’s session and scan
Download and open the scanner app on the additional device.
On the login screen, tap Join Live Session.
Use the device camera to scan the QR code displayed on the coach’s device.
Wait for the join to complete, then begin scanning participant QR codes.
End the session and sync your scans
When scanning is finished, each device that scanned must end the session and sync so its scans upload.
On each device (coach device and any volunteer/additional devices), tap Stop Live Scanning.
Tap Finish.
Wait for the Sync Completed message. You will also see a checkmark confirming the scans synced.
Important: If you see No internet connection, your scans are still saved on your device and will need to be resubmitted once you have WiFi or cellular data again. Please follow the steps in: How to resubmit failed scans
FAQs
Can volunteers scan without an account?
Can volunteers scan without an account?
Yes. Volunteers can select Join Live Session from the login screen to join the coach’s active session.
Do volunteers need the scanner app to scan ID cards?
Do volunteers need the scanner app to scan ID cards?
Yes. Volunteers must have the scanner app installed to scan participant QR codes.
Do all devices need internet the entire time?
Do all devices need internet the entire time?
Devices need WiFi or cellular data to join the session. After joining, scanning can continue without internet.
Where do I find scans if syncing fails?
Where do I find scans if syncing fails?
If the session does not sync, you can resubmit it from the log story. Follow the steps in: How to resubmit failed scans: How to resubmit failed scans
When other devices join my live session, do their scans save into the same session or create separate sessions?
When other devices join my live session, do their scans save into the same session or create separate sessions?
When devices join using the join live session feature, scans from all devices combine into one session in the coach’s web account after all devices sync.