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How to fix an “Invalid Token” error in the scanner app

If you see the invalid token message in the scanner app, follow these steps resubmit the session from your log history.

Written by Jasmine Adgerson

Overview

You may see invalid token if your sign-in session has expired or the device or app needs an update.

Scanner app “Scan Code” screen showing an “Invalid Token” pop up message stating the token has expired or is invalid and instructing the user to ask the coach for a new live session QR code to scan, with an “OK” button.

Important: Do not delete or uninstall the scanner app. If you have a session that hasn’t synced yet, removing the app can erase sessions stored on your device.

Fix an “Invalid Token” if you started the live session

  1. Update Device Software

  2. Log out of the scanner app, force close it, then reopen it.

  3. Log back in, select your run club, and tap RUN!

  4. On the Tracks & Activity page, select See Log History

  5. Find the session with a status of fail upload.

  6. Tap resubmit to sync that session.

  7. Wait for the Sync Completed message.

Fix “Invalid Token” if you joined a live session

  1. Update Device Software

  2. Force close the scanner app completely, then reopen it.

  3. On the login screen, select See Log History.

  4. In Log History, find the session with a status of fail upload.

  5. Tap Resubmit.

  6. Wait for the Sync Completed message.

Note: If you do not see the session you expected, make sure you are using the same device and the same scanner app login that was used while scanning.

Helpful Related Articles

How to resubmit failed scans

How to join a live session

How to update the scanner app and your device

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